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Contact Us
However you prefer to contact us, from email to Twitter, here's all the information you need to get in touch.
![Open doors of a 777 train. The inside of the train and hand rails are shown.](/media/aqvj5vbk/comments.jpg?width=420&height=250&quality=75&rnd=133577498701830000)
Comments Form
We welcome your comments and suggestions regarding our services, as these help us to improve.
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Lost Property
If you lose an item on one of our trains or at one of our stations and it is found or handed in to our staff, you can be assured we will make every effort to return it to you.
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Frequently Asked Questions
Take a look at our most frequently asked questions, regarding Merseyrail’s services, here.
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Refunds and Compensation
We operate a reliable service however sometimes things can go wrong. Our passenger charter sets out any compensation you may be owed if this does happen.
![A passenger tapping a railpass card on a ticket barrier.](/media/lw3h3m5v/replacement-railpass.jpg?width=420&height=250&quality=75&rnd=133577498279330000)
Replacement Railpass
If you have lost your Railpass or had your pass stolen we can help you sort a replacement.
![A 777 train approaching a station. The city skyline appears in the background.](/media/pkij5pmu/complaints.jpg?width=420&height=250&quality=75&rnd=133577498579700000)
Complaints Form
If you've experienced a problem while travelling with us, you can get in touch with us and we will help resolve any issues.
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Payit
Introducing a new way to receive payments directly into your bank account - using online or mobile banking.